Cloud Hosted PBX

Are you looking to improve the efficiency of your employees, especially those that may be working remotely?  Our close hosted PBX solution allows you and your IT team to remain focused on strategic initiatives that help drive growth and stability for your business. 

Cloud PBX takes all the functionality of a digital system and moves it into a virtual space, eliminating the need for hardware and other equipment, which saves you money on installation and maintenance. Hosted PBX systems have become popular largely because they are easier to use and provide all of the functions of a digital PBX platform (and more) without requiring clunky, costly equipment. Cloud PBX is an internet phone system in which the provider is responsible for both housing the PBX equipment and providing your phone services. Your desk phone plugs into a normal network jack, and any calls, signaling and features are handled through a server at the provider’s physical location.

Benefits of a Cloud PBX

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Cloud PBX is an internet phone system in which the provider is responsible for both housing the PBX equipment and providing your phone services. Your desk phone plugs into a network jack, and any calls, signaling and features are handled through a server at the provider’s physical location. The PBX is responsible for routing incoming calls, enabling call transfers to other extensions and running all of your phone system’s communications features, such as call waiting and voicemail. Your system can be managed using a call flow, which is a collection of features and rules you assign to a given phone number.

A hosted solution allows you to conduct business calls via your smartphone or computer as long as you have an internet connection, so if you’re thinking about moving your business to a new location, you won’t have to worry about lugging any equipment (except for the phones). Your employees can customize their phone settings to whatever works best for them, such as having their calls routed to both their desk phone and their computer, or to their desk phone and mobile phone. Cloud PBX also provides features such as texting, voicemail transcription, call recording and integration with vendor services.

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Cloud PBX systems use the internet, which means your phone service is as strong as your internet connection. Because all of your information is in the cloud, your system should experience little or no downtime in the event of an issue. Geographic redundancy, which is when the provider has several servers in different physical locations, is one of the most common reliability measures of these systems. Each server contains identical information, so if one fails, another can take its place almost instantly.